BluGem’s new CEM testing
BluGem are pleased to offer a comprehensive Customer Experience Management (CEM) test service, to provide Quality Assurance for Operators and to ensure a positive customer network experience, with the primary goals of reducing customer churn and lost revenue.
Through automated and manual testing, we track a subscriber’s network experience to ensure core consumer products are available as needed and report any unexpected errors. We offer our CEM service as a Managed Service run by our experienced and dedicated Analysts, who will take a measured view of the PAYG and PAYM services to determine strategic test boundaries.
The benefits of a CEM managed service include:
- Validating consumer core products and services, to ensure top-ups, bundles, extras etc are all applied correctly.
- Test new customer products before live implementation.
- Assure revenue streams through all test cycles.
- Ensure maintenance of a positive customer experience to reduce customer churn.
- Data mining of network operators web site to ensure positive experience and accuracy.
To request further information, or for any testing requests, please get in touch.