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Why BluGem?

Introduction

“BluGem was formed in 2005 to provide an independent test solution to Communication Service Providers for regulatory compliance and revenue assurance using our patented real-time Test Call Generator.

The business has grown organically by building a strong reputation within the telecoms sector for quality, innovation and flexibility, with an extensive solution portfolio. We strive to support our customers in the ever changing telecoms landscape by providing innovative test event solutions, going above and beyond to deliver a positive ROI from strong test control features that assures your revenues and mitigates risk.”

John Davies – Co-Founder/Managing Director

EXPERIENCE

We have over 12 years of extensive experience in telecom testing around the world, which is evidenced by our diverse international customer base of Tier 1/2 MNO, MVNO and Regulatory Authorities. Working in partnership with our clients we develop tailored services and solutions whilst forging long term supportive relationships.

QUALITY

In December 2014 BluGem achieved TÜV SÜD BABT Attestation, which certifies our products are compliant with the Communications Act 2003 and of the UK Ofcom Metering & Billing Direction 2014. Expert independent assessment gives you peace of mind over our products performance to support your metering and billing regulatory test requirements.

INNOVATION

Our In-house software development team constantly reviews our systems performance against the latest telecoms network features. This enable us to react quickly to changes in the market and keeps you competitive by testing the latest products, technologies and networks for revenue leakage and service assurance.

FLEXIBILITY

We understand technology and regulations change frequently so we offer flexible options and agreements so you’re not tied into a long contract with out-of-date services. We offer flexible options for CAPEX and OPEX with purchased systems, lease options and managed service solutions.

Proven Test Cases

Data Switch Fail

TCG Managed Service
  • Detected free rated data switch error
  • One third of data at switch level not correctly marked
  • Failed data timing caused free rated packets
  • £3,000,000 loss per month

Roaming Data Cap Error

TCG Roaming Product
  • Roaming Data credit error in USA
  • Data usage allowances exceeded cap rates
  • Affected all new PAYG roaming products in North America
  • £££ unconfirmed revenues recovered

Unbilled CDRs

TCG Managed Service
  • 20% of CDRs missing from TCG reconciliation
  • Telco switch incorrectly configured after network upgrade
  • Over 700,000 network CDRs were recovered
  • £2,490,000 loss per month

Prepaid Rating Error

TCG Purchased Solution
  • 1 in 4 Prepaid calls under-billed
  • Minimum call charges applied instead of total call duration cost
  • Incorrect rating charges configured by Telco
  • £77,000 loss per month

We want to work with you to form a partnership that assures your business compliance and efficiency whilst reducing revenue leakage and improving margins. Below are a few testimonials from our clients.

  • Hutchison 3UKStuart Waton, Revenue Assurance Team Lead

    Having used BluGem TCGs for several years to ensure completeness and accuracy for domestic Retail usage, we were confident that they would be the right choice for our rapidly growing Wholesale business. Thanks to BluGem’s experience and flexibility, process and leakage issues were identified and resolved quickly that have paid for the service several times over, and we had no hesitation in recently extending that contract to support our Wholesale business through continuing growth and transformation.

  • Ultra MobileMr. Rizwan Kassim, Co-Founder and Chief Strategy Officer

    As America’s Fastest Growing Company in 2015, we often look outside our own team to solve complex problems in a hurry. BluGem was able to offer a complete and thoughtful assessment - generating test calls to ensure that our wholesale carrier, international carrier and local soft switch CDRs and billing were all compliant. I wouldn’t hesitate to use them again.

  • National Telecommunication CorporationMr. Hassan Mukhtar, Head Quality of Service Section

    The National Telecommunication Corporation haven been using the BluGem Test Call solution since 2012, which is a powerful system, easily to administrate in addition to its flexibility when it comes to tariff planning. As a Telecom Regulator this system has helped us to monitor and verify operators' charging systems. Moreover, the TCG solution has helped to discover and provide us with verification of the causes of the leakage in billing from one of the mobile operators. Additional to that, we have been totally satisfied with the quick support and response of the service.

  • Jersey TelecomMr. Adrian Youd, Head of Fraud and Revenue Assurance

    Jersey Telecom have been delighted with the performance of BluGem's Test Call Generator. It was deployed and ready for use in three days, and its intuitive design made staff training easy. It has helped us become more efficient and effective - we now spend less time on housekeeping tasks and more on analysis. Overall, we are glad we made the move from our previous supplier.

Our valued clients