Careers

We are currently looking for candidates who have the skills and experience in the available below role(s):
 

Role: Data/Test Analyst

With excellent numeracy skills and a keen eye for detail you’ll be responsible for testing telecom networks and analysing call results to provide service/product assurance and to identify issues that can impact billing accuracy and regulatory compliance.

Working methodically and with good time management you’ll generate customer reports to present data results in a transparent and quantitative manner with any key issues summarised for our customers.

Ideally, you’ll have a relevant technical Degree or equivalent qualification(s) and experience in testing or data analysis, with a keen interest in technology. With excellent IT skills you’ll use our bespoke testing software following internal training to test customer network products.

Role type: Full time, Permanent

Location: UK - Barnstaple, North Devon (split office and remote working based role)
 

The role and what you will need to succeed:

• Demonstrate a detailed understanding of our customer products and services
• Review and understand customer test requirements and create test plans
• Generate billable and non-billable telecoms usage using our bespoke test software
• Raise and log tickets for all issues, findings and discrepancies within (SLA) timescales
• Work closely and proactively to communicate with internal colleagues to deliver KPI's
• Follow company processes and procedures to provide a consistent and high-quality test service
• Be innovative and proactive to put forward suggestions for solution improvements
• Where required, travel to customer sites for meetings and support remote customer calls

Experience, Skills and Abilities:

• Proven ability to analyse and interpret data and effectively deliver accurate results and reports
• Excellent verbal and written communication skills to present results to customers
• Excellent IT skills including Microsoft products, particularly Excel - use of filtering, conditional formatting, pivot tables
• Basic knowledge of databases, preferably SQL Server
• Proven experience/familiarity of Android devices
• Motivated and a keen desire to learn new technologies
• Commercially aware of contracts, billing and service agreements
• Work efficiently and effectively on individual and team projects
• An understanding or experience of test methodologies

Qualifications:

• Technical degree preferred or A-Levels
• Testing or data analysis qualification(s)

Special requirements/additional Information:

• The role is split between office based work (in Barnstaple, UK) and remote working options
• Full UK Driving Licence and own transport

Benefits:

• Competitive salary
• Incentive structure with annual company and individual performance bonus targets
• Loyalty awards
• Private Health Care and Pension Scheme
• Structured career progression opportunities
• Full in-house training program
• Fun team building days
• Opportunity to build a career with a North Devon based company and work with the top tier Telecom global companies

If you have the skills and experience to make this role a success and would like to join our growing team, we would love to hear from you. To apply, please submit your CV and a covering letter to careers@blugem.com