info@blugem.com +44 (0)1271 374 110

Telecoms

Government

Software

Customer Experience

Service Assurance

MVNOs

Revenue Assurance

Roaming Management

Fraud Management

Product Management

System & Data Migration

Regulatory Compliance

Regulatory Authority

Law Enforcement

QA & Test Management

Release Management

App Developer

How Fraudsters Find the Path of Least Resistance

Latest News

Delight customers. Drive loyalty. Grow profit.Turn service quality into your competitive edge. Discover what customers really think, slash churn with real-time automated testing, and deliver the flawless subscriber experience that drives loyalty and long-term profit. Give your teams the evidence-based insight they need to optimise performance enterprise-wide—and launch digital transformation projects with total confidence across every network.

Monitor, detect, resolve - in real timeSubscribers expect a flawless experience around the clock—and your operations teams need the real-time intelligence to deliver it. Our heart-beat testing runs continuously across end-to-end user journeys, triggering instant alerts the moment service levels slip. With evidence-based analytics at their fingertips, your teams can pinpoint and resolve issues fast, protecting performance, reputation and subscriber loyalty.

Independent assurance for ambitious MVNOsMVNOs must deliver exceptional customer experiences while protecting margins and brand reputation. BluGem provides independent testing, fraud detection, roaming assurance and real-world service monitoring to help MVNOs validate performance, reduce risk and build customer trust.

Stop revenue leakage before it costs youEvery change to your systems, contracts or rates is a potential leak in your bottom line—and in today's complex environments, those leaks add up fast. Our end-to-end test solutions trace the full revenue journey, from device usage through switch and mediation to the customer bill, pinpointing exactly where margin is slipping away. Take immediate, targeted action to protect your profits and secure long-term growth.

Interconnection assurance, end to endInterconnection is where revenue, compliance and customer trust all meet and where a single misrouted call or mispriced rate can cost you dearly. Our test solutions give you the power to interrogate networks and routes with precision, exposing fraud, verifying billing accuracy and ensuring full regulatory compliance. Launch next-generation services like eSIM and OTT voice and messaging globally with total confidence.

Protect your network from fraud, scams and evolving threatsFraud is constantly evolving. From SIM boxes, OTT bypass and CLI refiling to scam messaging, spoofing and firewall evasion, operators face growing pressure to protect revenues, customers and brand reputation. BluGem provides global threat intelligence and real-world monitoring solutions that help identify vulnerabilities before criminals exploit them. Whether you need active fraud detection, SMS honeypot intelligence, firewall validation or assurance against international traffic abuse, our solutions help you detect threats faster, reduce losses and strengthen your defences.

Get to market faster, get it right first timeIn a fiercely competitive market, every product launch is a chance to win loyalty—or lose it. A single missed customer journey, miscalculated tariff or broken notification can derail months of work. We partner with Product Managers and Go-To-Market teams to build rigorous test plans that cover every scenario, pre-live and live. From promotions and tariff refreshes to roaming zones and spend-caps, we make sure your launch lands perfectly, on time and on brand.

Transform with confidence, not compromiseEvery new system, platform or migration brings opportunity and risk. A single discrepancy between legacy and new environments can disrupt service, corrupt data and damage customer trust.

We help you transform with confidence, rigorously verifying the accuracy and functionality of new systems against legacy benchmarks in both test and production, so change delivers progress, not problems.

Independent evidence. Regulatory confidence.Regulators expect proof, not assumptions. Communications providers face increasing scrutiny over billing accuracy, service performance and consumer protection. BluGem delivers independent, quantitative testing that provides clear evidence of compliance, validates customer outcomes and helps organisations demonstrate transparency, accountability and trust.

Independent oversight for national authoritiesSelf-reporting only goes so far, national authorities need independent evidence to verify that communication providers are meeting their regulatory obligations. Our test equipment interfaces directly with the network to deliver impartial, verifiable proof of compliance. From exposing SIM box fraud and interconnect bypass to tracking emerging schemes targeting internet and OTT services, we help regulators safeguard consumer interests and recover the tax revenues rightfully owed.

Precision testing for law enforcement supportNational security and law enforcement agencies rely on accurate network information to do their critical work and any inaccuracy can have serious consequences. BluGem's automated test solutions verify that network data is being supplied and interpreted exactly as it should be giving agencies the confidence to act on intelligence that's been independently proven.

Independent testing for quality and service assuranceDelivering reliable communications services requires more than laboratory testing. BluGem helps QA and test management teams validate voice, messaging, data, roaming and digital services using real devices, real networks and global test resources. Our independent testing solutions help identify issues earlier, improve service quality and increase confidence before launch.

Avoid surprises after launchThe cost of finding issues after deployment is always higher than finding them before release. BluGem provides independent testing that helps release teams validate services under real-world conditions, uncover hidden defects and gain confidence that new products, updates and platform changes are ready for customers.

Global app assurance, local user insightYour app needs to perform flawlessly on every device, every operating system and every network your customers use wherever they are in the world. Our scripted, repeatable tests validate functionality and usability in the live environment, while our global network of international testers delivers language validation and unbiased user feedback across countries and carriers. Launch with confidence that your app meets customer expectations everywhere it matters.

How Fraudsters Find the Path of Least Resistance Find out how fraudsters are bypassing network SMS firewalls by utilising other methods of delivery

Testing and Assurance

Fraud and Threat Intelligence

Specialist Solutions

Other

Test Call Generation

Roaming & International

Data & App Tracking

Independent Timing

Independent Rating

eSIM

SMS Engagement

Fraud Detection

Honeypots SMS spam detection

Firewall Testing

Emergency Services

IoT

IMS Voice Calls

Fixed Line & Broadband

Lawful Interception

iOS Testing

Functional Testing

Usability Testing

Latest News

Real test events on real devicesAudits are only the beginning. BluGem’s Test Call Generation platform combines a global network of real devices with TÜV SÜD BABT approved timing and byte accuracy to execute strategic test plans that protect networks, billing integrity and customer experience. From 5G and VoLTE to satellite and IoT services, BluGem targets the areas where issues are hardest to detect, delivered either as a fully managed service or a system operated by your own team.

Testing and assurance for roaming and international servicesWhen customers roam, your reputation travels with them. BluGem assures roaming and international services across more than 100 countries using automated TCG units and a global Crowd Network of real users on real devices. Roaming zones, tariffs and welcome messages are validated against real customer journeys, with rapid results delivered through a fully managed service.

Every byte measured, every charge verifiedWhen customers pay for data services, every byte matters and so does every billing decision behind it. BluGem’s data assurance platform measures exactly what reaches the handset and compares it against network records to identify missing CDRs, incorrect byte counting, failed usage caps and mistimed allowances. Gain the independent insight needed to resolve issues quickly, protect revenues and maintain customer trust.

Timing accuracy you can certifyWhen CDR timing is off, bundles misfire, durations distort, and revenue leaks. Whether you need regulatory proof or operational peace of mind, BluGem's TÜV SÜD BABT approved timing system provides an accurate point to compare like-for-like against your network records across multiple feeds. Spot the discrepancies others miss and resolve them with confidence.

Every tariff, every bundle, validatedBill shock drives churn faster than almost any other complaint, and in a world of complex tariffs, bundle stacking, roaming zones and free app traffic, mistakes are easy to make and costly to fix. BluGem's approved tariff modelling system independently re-rates your mediated CDRs to expose discrepancies fast. Paired with our Test Call Generator, it gives you a true end-to-end view of billing accuracy, with expert analysis and real-time reporting.

The end of plastic SIMs, the start of new risksThe plastic SIM is on its way out, and your customers are already expecting a seamless eSIM experience at home and abroad. BluGem's global network of genuine eSIM-capable Android devices puts your provisioning to the test, comparing physical and eSIM journeys side by side, validating rating, profile changes and notifications, and surfacing any fraud risk before it reaches your customers.

Check the accuracy of notifications sent to customersSMS messages are far more likely to be read than email, making them one of your most valuable channels, and one of the most costly to get wrong. BluGem's global network of real devices automatically captures and validates your notifications, from roaming welcome messages and geo-fenced promotions to fraud alerts and balance statements. Verify delivery, content, timing and triggers with real-time screenshots of exactly what your customer sees.

Bypass detection fraudsters can't predictFraudsters are faster, smarter and more relentless than ever, bypassing interconnects, refiling CLIs and shifting traffic onto OTT platforms to evade detection and steal revenue. BluGem fights back using real subscriber SIMs, fixed lines and SIP clients across the globe, combined with a Global Crowd of 100,000+ users that continuously rotates traffic sources so fraudsters cannot predict or track testing activity. Detect bypass, CLI refiling and OTT fraud quickly with instant alerts and clear pass/fail reporting.

Independent intelligence on scams and spam targeting your networkScammers and spammers are constantly targeting your customers, and operators need an independent view of the threats reaching their networks. BluGem’s honeypot service quietly captures unsolicited voice calls and SMS, classifies activity against known scam and spam patterns, and provides the evidence needed to strengthen defences, support law enforcement and demonstrate regulatory compliance.

Are criminals finding ways around your firewalls?Deploying a firewall is only the beginning. Even with major investment, scams, bypass attacks and evolving threats still reach subscribers, and without independent validation it's hard to know how effective your defences really are. BluGem combines proactive controlled-traffic testing with passive monitoring to reveal how your firewalls perform against real-world attacks and highlight where updates are needed.

The most important calls on your networkFew obligations are as critical as connecting the public to police, fire and ambulance services, and failures have tragic, real-world consequences. BluGem independently verifies that emergency calls route correctly across CS, VoLTE, VoWiFi and 5G, at home and while roaming, on physical SIM, eSIM and no SIM. With affordable monthly programmes, location-ID checks and network fallback testing using real handsets worldwide, we help you prove every emergency call connects when it matters most.

The internet of things, assuredConnected devices are reshaping every sector, but a single glitch can stall adoption and erode confidence in your network. BluGem independently verifies the usability, functionality and communication accuracy of IoT services, from pre-launch snapshots to long-running heartbeat monitoring. With expert CDR analysis and a global testing footprint, we help you launch and grow your IoT proposition with confidence.

SIP, VoLTE and VoWiFi assuredPacket-switched voice gives customers a richer experience, but the more protocols you support, the more places errors can hide. BluGem methodically tests every combination of SIP, VoLTE, VoWiFi, GSM and PSTN at both origination and termination, on real Android devices and across our global network. From CS fallback and missing CDRs to roaming partner failures, we catch the issues before your customers do.

Broadband and PSTN assurance you can trustHome working, streaming and online gaming have pushed broadband usage to record highs, and at that scale, even the smallest billing error multiplies into serious revenue impact. BluGem independently validates ADSL, PSTN and broadband services with approved timing, full CDR reconciliation and accurate data tracking, so you can be confident every customer is billed correctly, every time.

Be ready when the authorities callWhen the authorities request subscriber data, there's no room for missing records or mismatched IPs. A single gap can mean fines, reputational damage or a criminal walking free. BluGem's IP Address Resolution confirmation product runs scheduled 24/7 data events across mobile and broadband, tracking internal and external IPs and correlating them to each SIM, so you can prove your Lawful Interception system delivers complete, accurate records every time.

Same product, different platform, real riskRoughly half your customers are on iPhone, yet iOS can behave very differently from Android. Different APNs, tariff configurations and app protocols all create platform-specific problems that can quietly cost you revenue and goodwill. BluGem's globally distributed iOS testers run any test plan you need on real Apple devices, fully reconciled against your network CDRs, so the experience is consistent whichever phone your customer chose.

Validate system functionality through defined test journeysUndetected errors don't just frustrate users, they can stop your product working altogether. BluGem combines automated test event generation with experienced multi-lingual crowd testers to validate scripted journeys against your specification, on real devices, in the locations and networks that matter. With evidenced defects, risk categorisation and a dedicated project manager, you launch faster and with confidence.

Unbiased end-user feedbackYou've invested in a great product, but does it actually feel right to the people who'll use it? Skipping usability testing risks missing your target audience, frustrating customers and damaging your brand. BluGem's international crowd network delivers unbiased, real-world feedback from a wide demographic, with evidenced reports and a dedicated project manager, so you go to market with confidence and the insight to keep improving.

How Fraudsters Find the Path of Least Resistance Find out how fraudsters are bypassing network SMS firewalls by utilising other methods of delivery

Company

Latest News

Get to know the team behind your testingOur experts are approachable and always ready to help you with any request. Meet our management team below.

Our journey to where we are todayWe've come a long way in 20 years. Find out where it started and the steps along the way to supporting some of the worlds largest telecommunication networks.

How we care for people and natureFinding harmony for people and nature has always been central to BluGem’s business philosophy. The location of our base of operations alongside a UNESCO biosphere reserve provides our staff with the opportunity to engage in hands-on preservation and team building in some stunning coast and moorland in North Devon, England. This is complemented by a range of charitable activities that support health, sport and culture.

Come and join the BluGem teamOur team is always expanding. See if we have any roles that fit your skill set.

How Fraudsters Find the Path of Least Resistance Find out how fraudsters are bypassing network SMS firewalls by utilising other methods of delivery

Latest News How Fraudsters Find the Path of Least Resistance

info@blugem.com +44 (0)1271 374 110

The Engine Room

Our experts are approachable and always ready to help you with any request. Meet our management team below.

John Davies

Co-Founder/Managing Director

I’ve worked within the telecoms sector for over 21 years and I co-founded BluGem in 2005 where I patented the first real-time test call generator solution. I graduated with a 2.1 Business Information Technology degree and achieved various IT qualifications including a certified ISEB software tester.

At BluGem I continue to invest and develop the business and we have an experienced and driven management team so our products are innovative and we adapt to the dynamic and fast paced telecoms industry.

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Dan Goscomb

Business Development Manager

New to BluGem but with 20 years in Mobile & Fixed, Fraud and Revenue Assurance from Sky, T-Mobile, Barclaycard, Cable & Wireless, Virgin Media and most recently VMO2.

I've enjoyed great success implementing BluGem solutions as a customer and now I'm working with clients to make that on-boarding and ROI recognition process as smooth as possible, as BluGem's Business Development Manager.

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Damien Puddifoot

Operations Manager

I started my career in the consumer electronics industry over 20 years ago studying analogue/digital radio reception technology and electronics, this supported my role working as an engineer repairing satellite receivers and other electronic devices. I stepped away from electronics to pursue a career in web development where I worked for a large award winning digital agency, which saw me take lead on projects for clients such as BP, Castrol & Wrigley to name a few.

While working as a Lead Web Developer I kept a close eye on the telecoms industry and always had an interest through my electronics knowledge about the principles and technology stacks used throughout telecom networks.

As the Operations Manager at BluGem I oversee our test service operations, I enjoy the exposure it gives me to both our diverse customer base and our bespoke test solutions.

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Mark Pereira

Technical Account Manager

I have a technical background in telecoms fault diagnostics and IT support services with a detailed understanding of networks and products. Working at BluGem for over 15 years I lead our test strategy with the aim of identifying limitations that cause revenue leakage and poor customer satisfaction.

Customer success is my main focus from delivering added value services across our solutions portfolio. Working in partnership with customers we act on their feedback to improve our solutions and test the latest network technologies and products.

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Chris Vanstone

Software Development Manager

With nearly 15 years industrial software development experience, I have been leading the in house development team at BluGem for over 9 years. I have worked in a variety of industries including security, semi-conductors and telecommunications following obtaining an MEng in Cybernetics from Reading University, UK.

I believe maintaining an in house development team offers significant benefits in the dynamic capabilities of our products. We own all the expertise, and are always interested in picking up product customisation projects to better suit your requirements.

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Why BluGem?

“BluGem was formed in 2005 to provide an independent test solution to Communication Service Providers for regulatory compliance and revenue assurance using our patented real-time Test Call Generator.

The business has grown organically by building a strong reputation within the telecoms sector for quality, innovation and flexibility, with an extensive solution portfolio. We strive to support our customers in the ever changing telecoms landscape by providing innovative test event solutions, going above and beyond to deliver a positive ROI from strong test control features that assures your revenues and mitigates risk.”
John Davies – Co-Founder / Managing Director

EXPERIENCE	We have over 18 years of extensive experience in telecom testing around the world, which is evidenced by our diverse international customer base of Tier 1/2 MNO, MVNO and Regulatory Authorities. Working in partnership with our clients we develop tailored services and solutions whilst forging long term supportive relationships.
QUALITY	BluGem is certified to the ISO 9001:2015 Quality Management Systems standard. Our equipment has been attested by TÜV SÜD BABT as compliant with the accuracy expectations for billing audits per the UK's Communications Act. You can rely upon our staff and our systems to deliver precise and accurate measures of every communications service we test for you.
INNOVATION	Our In-house software development team constantly reviews our systems performance against the latest telecoms network features. This enable us to react quickly to changes in the market and keeps you competitive by testing the latest products, technologies and networks for revenue leakage and service assurance.
FLEXIBILITY	We understand technology and regulations change frequently so we offer flexible options and agreements so you’re not tied into a long contract with out-of-date services. We offer flexible options for CAPEX and OPEX with purchased systems, lease options and managed service solutions.

Reasons to choose us

Global Coverage

Over 100 countries

We test an expansive range of end-user devices and operating systems to validate products and services on home and international (roaming) networks.

Audited Quality

ISO and TÜV SÜD Certification

BluGem's processes comply with the ISO 9001 Quality Management Systems standard and our equipment is certified to give precise measures of network activity by TÜV SÜD.

Flexible Payment

Capex or opex

Contracts are structured so you can buy equipment, obtain a service managed on your behalf, or a hybrid of the two.

Some of our valued customer partnerships

Choose your sector

Discover why network testing is relevant to you

Telecoms

Providing test and assurance solutions worldwide, to network operators and enablers of all sizes.

Improve margins, identify fraud, and maintain regulatory compliance.

Software

Ensure apps perform as intended with automated testing of their functionality and usability on real phone networks.

Keep to your delivery schedule with efficient testing throughout the development lifecycle.

Government

Empowering regulators to monitor the quality of communications services and accuracy of charging.

Protect consumers and safeguard competition in the communications market.

The Engine Room

John Davies

Co-Founder/Managing Director

Dan Goscomb

Business Development Manager

Damien Puddifoot

Operations Manager

Mark Pereira

Technical Account Manager

Chris Vanstone

Software Development Manager

Why BluGem?

Reasons to choose us

Global Coverage

Over 100 countries

Audited Quality

ISO and TÜV SÜD Certification

Flexible Payment

Capex or opex

Some of our valued customer partnerships

Choose your sector

Discover why network testing is relevant to you

Telecoms

Software

Government

Sectors

Business Area

Solutions