The Engine Room

A range of approachable industry experts are always available to help you with any request. Meet our management team below

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John Davies

Co-Founder/Managing Director

I’ve worked within the telecoms sector for over 21 years and I co-founded BluGem in 2005 where I patented the first real-time test call generator solution. I graduated with a 2.1 Business Information Technology degree and achieved various IT qualifications including a certified ISEB software tester.

At BluGem I continue to invest and develop the business and we have an experienced and driven management team so our products are innovative and we adapt to the dynamic and fast paced telecoms industry.

Mark Pollock

Operations Development Manager

With a strong business development background in multiple industry sectors including utilities, power generation, and construction I am responsible for enhancing current services and identifying new market opportunities where BluGem's extensive testing expertise and advanced test systems can be successfully deployed.

Developing an engaging and supportive workplace that nurtures a customer-centric mindset is core to my values and drive to forge lasting partnerships with all our customers.

Chris Vanstone

Software Development Manager

With nearly 15 years industrial software development experience, I have been leading the in house development team at BluGem for over 6 years.  I have worked in a variety of industries including security, semi-conductors and telecommunications following obtaining an MEng in Cybernetics from Reading University, UK.

I believe maintaining an in house development team offers significant benefits in the dynamic capabilities of our products.  We own all the expertise, and are always interested in picking up product customisation projects to better suit your requirements.

Mark Pereira

Technical Account Manager

I have a technical background in telecoms fault diagnostics and IT support services with a detailed understanding of networks and products. Working at BluGem for over 13 years I lead our test strategy with the aim of identifying limitations that cause revenue leakage and poor customer satisfaction.

Customer success is my main focus from delivering added value services across our solutions portfolio. Working in partnership with customers we act on their feedback to improve our solutions and test the latest network technologies and products.

Why BluGem?

“BluGem was formed in 2005 to provide an independent test solution to Communication Service Providers for regulatory compliance and revenue assurance using our patented real-time Test Call Generator.

The business has grown organically by building a strong reputation within the telecoms sector for quality, innovation and flexibility, with an extensive solution portfolio. We strive to support our customers in the ever changing telecoms landscape by providing innovative test event solutions, going above and beyond to deliver a positive ROI from strong test control features that assures your revenues and mitigates risk.”

John Davies – Co-Founder/Managing Director

EXPERIENCE

We have over 12 years of extensive experience in telecom testing around the world, which is evidenced by our diverse international customer base of Tier 1/2 MNO, MVNO and Regulatory Authorities. Working in partnership with our clients we develop tailored services and solutions whilst forging long term supportive relationships.

QUALITY

In December 2014 BluGem achieved TÜV SÜD BABT Attestation, which certifies our products are compliant with the Communications Act 2003 and of the UK Ofcom Metering & Billing Direction 2014. Expert independent assessment gives you peace of mind over our products performance to support your metering and billing regulatory test requirements.

INNOVATION

Our In-house software development team constantly reviews our systems performance against the latest telecoms network features. This enable us to react quickly to changes in the market and keeps you competitive by testing the latest products, technologies and networks for revenue leakage and service assurance.

FLEXIBILITY

We understand technology and regulations change frequently so we offer flexible options and agreements so you’re not tied into a long contract with out-of-date services. We offer flexible options for CAPEX and OPEX with purchased systems, lease options and managed service solutions.

Reasons to choose us

Global Coverage

Over 100 countries

We test an expansive range of end-user devices and operating systems to validate products and services on home and international (roaming) networks.

Certified Solutions

TUV SUD attestation

Annual independent attestation of our test solutions by a leading approval body for quality and accuracy gives you peace of mind you are selecting a quality solution.

Investment Returns

Optimising ROI

Flexible and cost-effective options with quantifiable results and proven test cases that provide a quick return on your investment in addition to protecting your brand value.

Some of our valued customer partnerships