The Engine Room
Our experts are approachable and always ready to help you with any request. Meet our management team below.
John Davies
Co-Founder/Managing Director
I’ve worked within the telecoms sector for over 21 years and I co-founded BluGem in 2005 where I patented the first real-time test call generator solution. I graduated with a 2.1 Business Information Technology degree and achieved various IT qualifications including a certified ISEB software tester.
At BluGem I continue to invest and develop the business and we have an experienced and driven management team so our products are innovative and we adapt to the dynamic and fast paced telecoms industry.
Dan Goscomb
Business Development Manager
New to BluGem but with 20 years in Mobile & Fixed, Fraud and Revenue Assurance from Sky, T-Mobile, Barclaycard, Cable & Wireless, Virgin Media and most recently VMO2.
I've enjoyed great success implementing BluGem solutions as a customer and now I'm working with clients to make that on-boarding and ROI recognition process as smooth as possible, as BluGem's Business Development Manager.
Damien Puddifoot
Operations Manager
I started my career in the consumer electronics industry over 20 years ago studying analogue/digital radio reception technology and electronics, this supported my role working as an engineer repairing satellite receivers and other electronic devices. I stepped away from electronics to pursue a career in web development where I worked for a large award winning digital agency, which saw me take lead on projects for clients such as BP, Castrol & Wrigley to name a few.
While working as a Lead Web Developer I kept a close eye on the telecoms industry and always had an interest through my electronics knowledge about the principles and technology stacks used throughout telecom networks.
As the Operations Manager at BluGem I oversee our test service operations, I enjoy the exposure it gives me to both our diverse customer base and our bespoke test solutions.
Mark Pereira
Technical Account Manager
I have a technical background in telecoms fault diagnostics and IT support services with a detailed understanding of networks and products. Working at BluGem for over 15 years I lead our test strategy with the aim of identifying limitations that cause revenue leakage and poor customer satisfaction.
Customer success is my main focus from delivering added value services across our solutions portfolio. Working in partnership with customers we act on their feedback to improve our solutions and test the latest network technologies and products.
Chris Vanstone
Software Development Manager
With nearly 15 years industrial software development experience, I have been leading the in house development team at BluGem for over 9 years. I have worked in a variety of industries including security, semi-conductors and telecommunications following obtaining an MEng in Cybernetics from Reading University, UK.
I believe maintaining an in house development team offers significant benefits in the dynamic capabilities of our products. We own all the expertise, and are always interested in picking up product customisation projects to better suit your requirements.
Why BluGem?
“BluGem was formed in 2005 to provide an independent test solution to Communication Service Providers for regulatory compliance and revenue assurance using our patented real-time Test Call Generator.
The business has grown organically by building a strong reputation within the telecoms sector for quality, innovation and flexibility, with an extensive solution portfolio. We strive to support our customers in the ever changing telecoms landscape by providing innovative test event solutions, going above and beyond to deliver a positive ROI from strong test control features that assures your revenues and mitigates risk.”
John Davies – Co-Founder / Managing Director
| EXPERIENCE | We have over 18 years of extensive experience in telecom testing around the world, which is evidenced by our diverse international customer base of Tier 1/2 MNO, MVNO and Regulatory Authorities. Working in partnership with our clients we develop tailored services and solutions whilst forging long term supportive relationships. |
| QUALITY | BluGem is certified to the ISO 9001:2015 Quality Management Systems standard. Our equipment has been attested by TÜV SÜD BABT as compliant with the accuracy expectations for billing audits per the UK's Communications Act. You can rely upon our staff and our systems to deliver precise and accurate measures of every communications service we test for you. |
| INNOVATION | Our In-house software development team constantly reviews our systems performance against the latest telecoms network features. This enable us to react quickly to changes in the market and keeps you competitive by testing the latest products, technologies and networks for revenue leakage and service assurance. |
| FLEXIBILITY | We understand technology and regulations change frequently so we offer flexible options and agreements so you’re not tied into a long contract with out-of-date services. We offer flexible options for CAPEX and OPEX with purchased systems, lease options and managed service solutions. |
Reasons to choose us
Global Coverage
Over 100 countries
We test an expansive range of end-user devices and operating systems to validate products and services on home and international (roaming) networks.
Audited Quality
ISO and TÜV SÜD Certification
BluGem's processes comply with the ISO 9001 Quality Management Systems standard and our equipment is certified to give precise measures of network activity by TÜV SÜD.
Flexible Payment
Capex or opex
Contracts are structured so you can buy equipment, obtain a service managed on your behalf, or a hybrid of the two.
Some of our valued customer partnerships
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