Privacy Policy
Introduction
BluGem Communications Limited is committed to implementing appropriate protections for any Personal Information that we collect or our users share with us and BluGem Communications Limited’s Online Privacy Policy sets forth our policies and procedures regarding our collection, use, and/or sharing of your Personal Information.
Please note the following third parties are used to process certain activities for BluGem Communications Limited, including:
Our recruitment process is managed independently by BluGem but we may also utilise other third parties recruitment companies and is subject exclusively to the third party Privacy Statements.
What Information We May Collect
When you use our Services, we may collect “Personal information,” which is any information that can be used to identify a particular individual which can include traditional identifiers such as name, address, e-mail address, telephone number and non-traditional identifiers such as unique device identifiers and Internet Protocol (IP) addresses. We may collect personal information that you or other users give us (e.g. your contact details or your comments or opinions), allow us to receive either through your preferences in your devices (e.g. location data) or browser or from third parties such as social networks (e.g. your public profile information) or through use of our Services (e.g. the pages you visit).
Why We Collect Personal Information
The Personal Information we collect helps us:
- provide our Services to you;
- process transactions;
- respond to requests or any correspondence you send us;
- learn about our users’ interests in terms of the features, performance and support of our products;
- customise your experience (including the content and advertisements delivered on our websites);
- to enhance and develop our Services;
- to protect and enforce our rights and the rights of our users and third parties;
- market our products and services to you through newsletters or promotional e-mails
- How We May Share Your Information
We do not sell Personal Information about our customers or users to any third parties. We may from time to time share your Personal Information with our business partners, resellers, affiliates, service providers, consulting partners and others in order to provide our Services to you.
See “Additional Information on How We May Share Your Information”.
Your Choices Regarding Your Personal Information
BluGem Communications Limited respects your choices about how your Personal Information is used when you register with us or provide us with Personal Information for other purposes.
If you choose not to provide any Personal Information when requested, you can still enjoy most aspects of our Services. However, you may be unable to access certain areas and services that require our interaction with you.
Marketing communications. You can opt-out of receiving communications from BluGem Communications Limited at any time by unsubscribing by following instructions at the bottom of any e-mail or SMS communications you receive. However, we may still send you updates to our Legal Notices, Online Privacy Policy, or regarding any account you have created with us.
Online advertising and other tracking. As discussed above, BluGem Communications Limited collect certain information about you when you use our Services through technology such as cookies and similar tracking tools for internal and analytic purposes. You may be able to “opt out” of the collection of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. To learn more about cookies, please read our Cookie Policy. We are not able to respond to “Do Not Track” signals set by a browser at this time.
We also permit third party online advertising networks and social media companies to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our site as well as on other websites or apps. Typically, this information is collected through cookies or similar tracking technologies, which recognise the device you are using and collect information, including for example, hashed data, click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our Services, or to our users or visitors to our websites on other websites or apps, including on Facebook. We may combine personal information that we collect about you with the browsing and tracking information collected by these technologies. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. For example, we use third party advertising services such as Remarketing with Google Analytics to market our services to you on other websites. You may be able to “opt out” of the collection of information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
To learn more about cookies, clear gifs/web beacons and related technologies, and to learn how you may be able to opt-out of interest-based advertising from many online advertising networks, you may wish to visit www.allaboutcookies.org, the Network Advertising Initiative’s online resources at www.networkadvertising.org (or www.aboutads.info/choices). If you access our service on your mobile device, you may not be able to control tracking technologies through settings.
EU rights relating to Accessing and Correcting Personal Information
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; and (iii) the right to request the correction of inaccurate personal data we hold about you and to request the blocking or deletion of your personal information where the processing does not comply with local data protection laws. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “How to Contact Us” section below.
Links to Other Sites
We are not responsible for any content, products or services offered on any third-party websites. Links to third-party websites are provided for your convenience only. This Privacy Policy will not apply to any Personal Information that you provide to, or that is collected by, any third-party website operator or third-party product/service provider. Additionally, our site may include social media features such as Facebook, Twitter and LinkedIn buttons (such as “Like,” or “Tweet”). These social media sites may automatically record information about your browsing behaviour every time you visit a site that has a social media button, regardless of whether you click on the button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by our privacy policy. Please review your privacy settings on social media sites.
Security
We will take all reasonable and appropriate measures to protect the personal information you share with us from unauthorised access or disclosure.
How to Contact Us
If you have any questions or concerns about BluGem Communications Limited’s Online Privacy Policy, please send an email to dpo@blugem.com or write to us at: BluGem Communications Limited, 2 Litchdon St, Barnstaple, Devon, EX32 8ND. Phone: +44 (0)1271 374 110
Online Privacy Policy Updates
We may make changes to our Online Privacy Policy from time to time. Please review our policies regularly as updated policies will apply to your future visits to our website.
Your Consent
By using this website, you consent to the terms of our Online Privacy Policy and to BluGem Communications Limited collecting and processing of your Personal Information for the purposes listed herein. Your Personal Information may be processed in the country in which it was collected and other countries in which BluGem Communications Limited’s backup storage may be located.
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Additional Information on How We May Share Your Information
Any Personal Information we collect may be shared with BluGem Communications Limited’s affiliates, or companies who operate under the same corporate control BluGem Communications Limited will take reasonable steps to ensure that these company affiliates honour this Online Privacy Policy. We may, from time to time, share your Personal Information with third party business partners, vendors, affiliates, and other service providers that perform services on our behalf, in order to carry out their work for us, which may include identifying and serving targeted advertisements, e-commerce, content or service fulfilment, website operations, email communications management, customer service, analytics, manufacturing, integration, delivery, support, payment, and servicing processes. BluGem Communications Limited’s policy is to prohibit these companies from using your Personal Information for any purpose other than to provide the services expressly requested by BluGem Communications Limited.
We may with your prior consent share your Personal Information with business partners who offer a service jointly with us, for example, when running a co-sponsored contest, promotion, or survey.
BluGem Communications Limited may sell or buy assets from or to other companies. Personal information may be one of the transferred business assets, and would likely be one of the transferred assets in the event that BluGem Communications Limited or some of its assets were acquired. If BluGem Communications Limited or its assets are acquired by another company, BluGem Communications Limited will request that the acquiring company assumes the obligations of this Online Privacy Policy.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws; or (b) to protect and defend the rights or property of BluGem Communications Limited or users of our website.
BluGem Communications Limited may “de-personalise” Personal Information by removing personally identifiable characteristics, such as name and email address, and aggregate data for use in surveys or other business purposes. BluGem Communications Limited may then use and/or share this de-personalised information with third parties to improve our Services.
We may use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your customer experience as you use our Websites and Mobile Apps and to provide you with relevant online advertising. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.
Cookie Policy
How we use Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our Website, and we use them to improve your customer experience. For example, we use Cookies to do the following:
Improve the way our Website works – Cookies allow us to improve the way our Website works so that we can personalise your experience and allow you to use many of their useful features.
For example, we use Cookies so we can remember your preferences when you return.
Improve the performance of our Website – Cookies can help us to understand how our Website is being used, for example, by telling us if you get an error messages as you browse. These Cookies collect data that is mostly aggregated and anonymous.
Deliver relevant online advertising – We use Cookies to help us deliver online advertising about BluGem Communications Limited that we believe is most relevant to you on other organisations’ websites. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your browsing history. This means that you may see our adverts on other organisations’ websites.
Measuring the effectiveness of our marketing communications, including online advertising – Cookies can help us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert. We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you
Your choices when it comes to Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies at the All About Cookies and Your Online Choices websites.
If you choose to disable some or all Cookies, you may not be able to make full use of our Websites.
Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoiceswebsite.
Website Usage
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE
The materials on this web site (the “Site”) are provided by BluGem Communications Limited as a service and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below. By downloading any materials from this site, you agree to these terms, unless the materials are accompanied by a separate download agreement, in which case the terms of that Agreement shall control your rights to use the materials. If you do not agree to them, do not use the site or download any materials from it.
Accessing our site
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the information we provide without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the website, or the entire website, to users who have registered with us.
Use of and reliance on information posted
We grant you permission to download the information on to a computer and to make one hard copy of the information for reference purposes only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. With respect to material, including but not limited to still images, video footage, audio product or visual representations, we only grant you permission to download the material for personal use. We do not grant you a right for republication, retransmission, reproduction or other use of such material.
Any of the material on the website may be out of date or include omissions, inaccuracies or other errors at any given time, and we are under no obligation to update such material. Commentary and other materials posted on the website site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the website, or by anyone who may be informed of any of its contents.
Our Liability
EXCEPT WHERE EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND US, ALL INFORMATION PROVIDED DIRECTLY ON THE WEBSITE OR INDIRECTLY THROUGH A WEBSITE BY HYPERTEXT LINK OR OTHERWISE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE HEREBY DISCLAIM ALL WARRANTIES WITH RESPECT TO THIS INFORMATION, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN CONTRACT, TORT OR OTHERWISE, ARISING FROM YOUR ACCESS TO, USE OF, OR RELIANCE UPON INFORMATION OBTAINED FROM OR THROUGH THE ARM WEBSITE. WE RESERVE THE RIGHT TO MAKE CHANGES, UPDATES OR CORRECTIONS TO THE INFORMATION ON THE ARM WEBSITE AT ANY TIME WITHOUT NOTICE.
Information about you and your visits to our site
We process information about you gained from your use of the BluGem Communications Limited Website in accordance with our privacy policy.
Transactions concluded through our site
Contracts for the supply of goods, services or information formed through our site or as a result of visits made by you are governed by our terms and conditions, or those of our third party suppliers, and notified to you during each individual transaction.