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Roaming & International

Global service assurance

Whether you use our automated TCG units or our Global Crowd, we have you covered in over 100 countries.

Roaming tests are performed across all roaming zones to validate both network experience and charging. In each location, testing is performed using real user devices to replicate real-world journeys.

Test anywhere with our mobile app
End-to-end test validation
Accurate, efficient and repeatable testing
Automated and manual testing worldwide
Test on end-user devices
Real-time testing and results
Hard evidence of video and image defects
Check 'welcome' messages and other automated notifications

Real devices... real test journeys... anywhere

We offer a comprehensive range of locations and types of test by combining the deployment of our automated TCGs with the Global Crowd, thousands of users running our testing app on their own handsets.

The latest smartphones and other end-user devices are used to generate real-world test journeys so you get results based on your customer's actual experience.

Test any app including streaming services
Validate soft and hard caps, and spend limits
Test how fair use policies are applied
Roaming network partner steering and services
2/3/4/5G mobile networks supported
Self-care services and number accessibility
Test next-generation services like eSIM and OTT
PSTN, SIP and broadband supported

Contact us today to learn more about our international testing and how we can assure your services worldwide.

Contact us

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Test Call Generation

Fully automated and scheduled test event execution

Independent Rating

Comprehensive tariff and bill accuracy validation

SMS Engagement

Check the accuracy of notifications sent to customers

Proven case studies

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SIM Box activity

SIM BOX BYPASS DETECTION

Continuous testing (24/7) identified peak SIM Box activity times
Testing concentrated on peak times to maximise detection rates
Impact: 15% increase in SIM Box activity detection and deactivation
Fraud recovery: operator termination revenues increased and service improved

Platform migration

TCG timing and rating

Regular issues with the accuracy of the start time and duration of new CDRs
Detected issue when comparing 3-way CDR reconciliation reports
Impact: revenue leakage due to under-recorded call durations and poor bundle alignment
Recovered revenue: over $100k of call charges

Roaming service

Roaming Tariff Rates

Roaming audit to verify call usage charges covering key roaming zones
All calls under-billed when calling premium rate numbers
Impact: $0.25/min charged for calls worth $3/min
Recovered revenue: estimated at over $150k

IMS voice audit

New Product Launch

Validate new VoLTE/VoWiFi live product network launch
Billing CDRs incorrectly charged 150 sec call durations instead of 30 sec
Impact: 12% of test file had significant over-metered call duration results
Regulation and customer satisfaction: overcharging and negative customer experience

Bypass fraud service

Detect SIM Box Bypass Fraud

Targeted multiple telco country routes to find interconnect fraud bypass
Profile of 30 countries, 68 operators identified SIM box and CLI refiling fraud
Impact: 7 bypass SIMs detected from 3 routes plus 19% refiling fraud
Fraud recovery: telco blocked bypass SIMs and investigated SIM box fraudsters

TCG data audit

Data & App Tracking

Data tariff usage and billing accuracy
Incorrect data charges when app streamed music outside of bundle limits
Impact: 5% data usage incorrectly charged from Android background data
Regulation and customer satisfaction: wrongly configured advertising domains caused overcharging of data

iOS roaming audit

Functional user testing

Assure Apple devices and tariff products whilst roaming in key zones
Crowd testing detected failed welcome messages and wrong spending caps
Impact: customers lose access to data roaming
Revenue and customer satisfaction: lower usage and poor experience

iPad roaming services

USABILITY TESTING

Test iPad usage with SIM for data, SMS and voice services
Check welcome SMS with service support details and rates
Impact: Apple's Continuity system required for SMS and voice
User experience: iPad with SIM can use data without notification of fees or caps

New website launch

Functional testing

Website functionality tests across multiple browsers
International and domestic tests via end-user devices
Impact: over 150 defects identified in a production environment
Product validated: Error-free release achieved assuring brand quality status

5G roaming testing

Functional User Testing

Fair usage data policy and notifications whilst roaming
Multiple European destinations and partner networks tested
Impact: Data usage limits not all working correctly, causing leakage
Revenue loss: significant operator losses from excessive data consumption

SIM Box activity

SIM BOX BYPASS DETECTION

Continuous testing (24/7) identified peak SIM Box activity times
Testing concentrated on peak times to maximise detection rates
Impact: 15% increase in SIM Box activity detection and deactivation
Fraud recovery: operator termination revenues increased and service improved

Platform migration

TCG timing and rating

Regular issues with the accuracy of the start time and duration of new CDRs
Detected issue when comparing 3-way CDR reconciliation reports
Impact: revenue leakage due to under-recorded call durations and poor bundle alignment
Recovered revenue: over $100k of call charges

Roaming service

Roaming Tariff Rates

Roaming audit to verify call usage charges covering key roaming zones
All calls under-billed when calling premium rate numbers
Impact: $0.25/min charged for calls worth $3/min
Recovered revenue: estimated at over $150k

IMS voice audit

New Product Launch

Validate new VoLTE/VoWiFi live product network launch
Billing CDRs incorrectly charged 150 sec call durations instead of 30 sec
Impact: 12% of test file had significant over-metered call duration results
Regulation and customer satisfaction: overcharging and negative customer experience

Bypass fraud service

Detect SIM Box Bypass Fraud

Targeted multiple telco country routes to find interconnect fraud bypass
Profile of 30 countries, 68 operators identified SIM box and CLI refiling fraud
Impact: 7 bypass SIMs detected from 3 routes plus 19% refiling fraud
Fraud recovery: telco blocked bypass SIMs and investigated SIM box fraudsters

TCG data audit

Data & App Tracking

Data tariff usage and billing accuracy
Incorrect data charges when app streamed music outside of bundle limits
Impact: 5% data usage incorrectly charged from Android background data
Regulation and customer satisfaction: wrongly configured advertising domains caused overcharging of data

iOS roaming audit

Functional user testing

Assure Apple devices and tariff products whilst roaming in key zones
Crowd testing detected failed welcome messages and wrong spending caps
Impact: customers lose access to data roaming
Revenue and customer satisfaction: lower usage and poor experience

iPad roaming services

USABILITY TESTING

Test iPad usage with SIM for data, SMS and voice services
Check welcome SMS with service support details and rates
Impact: Apple's Continuity system required for SMS and voice
User experience: iPad with SIM can use data without notification of fees or caps

New website launch

Functional testing

Website functionality tests across multiple browsers
International and domestic tests via end-user devices
Impact: over 150 defects identified in a production environment
Product validated: Error-free release achieved assuring brand quality status

5G roaming testing

Functional User Testing

Fair usage data policy and notifications whilst roaming
Multiple European destinations and partner networks tested
Impact: Data usage limits not all working correctly, causing leakage
Revenue loss: significant operator losses from excessive data consumption

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