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Roaming & International

Global service assurance

Whether you use our automated TCG units or our Crowd Network we have you covered in over 100 countries, our managed service solution can deliver your test results quickly and efficiently.

Roaming tests are performed across all available roaming zones to validate network experience and charging scenarios. In each location, testing is performed using real user devices to replicate real-world journeys.

Test anywhere with our mobile App
End-to-End test validation
Accurate & efficient repeatable testing
Worldwide crowd tester network
Automated global TCG system
Test on end-user devices
Real-time testing and results
Video and image defect evidence

Real devices... real test journeys... anywhere

Our unique roaming and international test solution combines our automated Test Call Generator (TCG) system and the crowd, using our mobile app, to test in an expansive range of locations and situations.

Using the latest smartphones and other end-user devices we generate real-world test journeys so you get results based on your customer's actual experience.

Test any app including streaming services
Validate soft and hard caps, and spend limits
Fair usage policy testing in all Zones/Bands
Roaming network partner steering & services
2/3/4/5G mobile networks supported
Capture welcome & help SMS notifications
Validate offers, promotions & add-on bundles
Self-care services and number accessibility
Test next-generation services like eSIM & OTT
PSTN, SIP & Broadband supported

Contact us today to learn more about our international testing and how we can assure your services worldwide.

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Proven case studies

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SIM Box activity

SIM BOX BYPASS DETECTION

Continuous testing (24/7) identified peak SIM Box activity times
Testing concentrated on peak times to maximise detection rates
Impact: 15% increase in SIM Box activity detection and deactivation
Fraud recovery: operator termination revenues increased and service improved

Platform migration

TCG timing and rating

New billing CDRs consistent call start and duration timing accuracy issues
Detected issue when comparing 3-way CDR reconciliation reports
Impact: under-billed call durations and bundle alignment issues (OOB)
Recovered revenue: over $100k of call charges

Roaming service

Roaming Tariff Rates

Roaming audit to verify call usage charges covering key roaming zones
All calls under-billed when calling premium rate numbers
Impact: expected charges $3/min but telco charged $0.25/min
Recovered revenue: estimated at over $150k

IMS voice audit

New Product Launch

Validate new VoLTE/VoWiFi live product network launch
Billing CDRs incorrectly charged 150 sec call durations instead of 30 sec
Impact: 12% of test file had significant over-metered call duration results
Regulation and CEM: over charging issue and negative customer experience

Bypass fraud service

Detect SIM Box Bypass Fraud

Targeted multiple telco country routes to find Interconnect Fraud Bypass
Profile of 30 countries, 68 operators identified Sim Box and CLI Refiling Fraud
Impact: 7 Bypass SIMs detected from 3 routes plus 19% Refiling Fraud
Fraud Recovery: Bypass SIMs blocked by telco and SIM Box Fraudsters investigated

TCG data audit

Data & App Tracking

Data tariff usage and billing accuracy
Streaming of music app from bundle identified incorrect OOB Data charges
Impact: 5% Data usage incorrectly charged from Android background Data
Regulation and CEM: Additional Data charges from incorrectly configured advertising domains

iOS roaming audit

Functional user testing

Assure Apple devices and tariff products whilst roaming in key zones
Crowd testing detected failed Welcome messages and incorrect spend caps
Impact: missing Welcome messages and spend caps blocked Data usage access
Revenue & CEM: revenue loss due to incorrect spend caps

iPad roaming services

USABILITY TESTING

Test iPad usage with SIM for Data, SMS and Voice service
Check welcome SMS with service support details and rates
Impact: Apple’s Continuity system required for SMS & voice
User experience: iPad with SIM can use data without notification of fees or caps

New website launch

Functional testing

Website functionality tests across multiple browsers
International and domestic tests via end-user devices
Impact: over 150 defects identified in a production environment
Product validated: Error-free release achieved assuring brand quality status

5G roaming testing

Functional User Testing

Fair usage data policy and notifications whilst roaming
Multiple European destinations and partner networks tested
Impact: Data usage limits not all working correctly causing leakage
Revenue loss: significant operator losses from excessive data consumption

SIM Box activity

SIM BOX BYPASS DETECTION

Continuous testing (24/7) identified peak SIM Box activity times
Testing concentrated on peak times to maximise detection rates
Impact: 15% increase in SIM Box activity detection and deactivation
Fraud recovery: operator termination revenues increased and service improved

Platform migration

TCG timing and rating

New billing CDRs consistent call start and duration timing accuracy issues
Detected issue when comparing 3-way CDR reconciliation reports
Impact: under-billed call durations and bundle alignment issues (OOB)
Recovered revenue: over $100k of call charges

Roaming service

Roaming Tariff Rates

Roaming audit to verify call usage charges covering key roaming zones
All calls under-billed when calling premium rate numbers
Impact: expected charges $3/min but telco charged $0.25/min
Recovered revenue: estimated at over $150k

IMS voice audit

New Product Launch

Validate new VoLTE/VoWiFi live product network launch
Billing CDRs incorrectly charged 150 sec call durations instead of 30 sec
Impact: 12% of test file had significant over-metered call duration results
Regulation and CEM: over charging issue and negative customer experience

Bypass fraud service

Detect SIM Box Bypass Fraud

Targeted multiple telco country routes to find Interconnect Fraud Bypass
Profile of 30 countries, 68 operators identified Sim Box and CLI Refiling Fraud
Impact: 7 Bypass SIMs detected from 3 routes plus 19% Refiling Fraud
Fraud Recovery: Bypass SIMs blocked by telco and SIM Box Fraudsters investigated

TCG data audit

Data & App Tracking

Data tariff usage and billing accuracy
Streaming of music app from bundle identified incorrect OOB Data charges
Impact: 5% Data usage incorrectly charged from Android background Data
Regulation and CEM: Additional Data charges from incorrectly configured advertising domains

iOS roaming audit

Functional user testing

Assure Apple devices and tariff products whilst roaming in key zones
Crowd testing detected failed Welcome messages and incorrect spend caps
Impact: missing Welcome messages and spend caps blocked Data usage access
Revenue & CEM: revenue loss due to incorrect spend caps

iPad roaming services

USABILITY TESTING

Test iPad usage with SIM for Data, SMS and Voice service
Check welcome SMS with service support details and rates
Impact: Apple’s Continuity system required for SMS & voice
User experience: iPad with SIM can use data without notification of fees or caps

New website launch

Functional testing

Website functionality tests across multiple browsers
International and domestic tests via end-user devices
Impact: over 150 defects identified in a production environment
Product validated: Error-free release achieved assuring brand quality status

5G roaming testing

Functional User Testing

Fair usage data policy and notifications whilst roaming
Multiple European destinations and partner networks tested
Impact: Data usage limits not all working correctly causing leakage
Revenue loss: significant operator losses from excessive data consumption

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