Build trust and loyalty with customers
SMS messages are far more likely to be read than emails but this advantage can be put at risk by mistakes. Our automated tests help you ensure every SMS is received by the right people and has the right content.
- Verification of delivery
- Check content is accurate
- Geo-fencing and roaming
- Validation of A2P originator
- Reconcile account balances
- Screenshots and results in real-time
SMS delivery quality assurance
Welcome notifications are an important part of the service when customers arrive in a new country and connect to a roaming network for the first time. It is vital that they receive the right information about prices, bundles and how to obtain assistance.
Geo-fencing allows organisations to send an SMS message whenever a customer arrives or leaves a particular place. This can include a targeted business promotion or safety information about the location. It differs from a roaming notification because it is triggered by movements within a country.
Our automated roaming test solution and manual crowd tester network can trigger SMS engagement scenarios and capture responses to validate SMS accuracy. Results are captured in real-time to measure response times and provide rapid feedback. Our international network of real end-user devices capture screenshots of SMS delivery exactly as seen by the customer.
- Welcome and thank you messages
- New product & information launch
- Reservation changes and travel delays
- Promotions, coupons and offers
- Order update and delivery tracking
- Purchase, transaction & fraud alerts
- Policy and contract expiry notice
- Bill and balance statements
Learn how to assure the quality of your roaming and geo-fenced SMS notifications by contacting us today.
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