Comprehensive data packet analysis
BluGem's data assurance suite drills into the detail of the data being passed between a network and phone devices. We track byte accurate data usage at a device and application level enabling full reconciliation of network data records (from multiple nodes) for the SIM and verification of free or variable rate data rules.
Our TCG solution capabilities were significantly upgraded in 2024 when we completed the development of our own packet capture (PCAP) feature for network traffic analysis.
Our PCAP solution records the packets being sent and received by the device and uses deep packet inspection to detect the transmission protocol and attempt to determine the hostname / IP of the Server.
We have a lot of experience at helping telcos resolve issues with the charging of data and the provision of services. Our data solution provides:
- Global footprint of roaming test handsets
- Support for all GSM data networks (4G/5G SA/NSA, VoLTE etc)
- Automated control and usage tracking of third-party apps (Netflix, Snapchat, YouTube etc)
- 'Free' app data usage tracking (free/within bundle/chargeable)
- Test breaches of bundle limits and caps
- Bundle allowance expiry tracking
- Missing or underbilled CDRs
- Count every single data byte
- Traceability of network connection parameters (MCC/MNC, cell ID, LAC. TAC etc)
- Data rate measurements (throughput and throttling)
- PCAP trace capture and analysis
A deep inspection of data traffic
Obtain detailed analytics of every byte transmitted and received, without compromising privacy; we only use deep packet inspection on test data.
- Track targeted server hostname and IP for TCP and UDP traffic per app
- Test over HTTP and HTTPS
- Monitor resolved IP addresses
- Understand failure and resend rates
- Independent start and end times for data sessions
- Reconcile aggregated data CDRs from multiple feeds
- Comprehensive interactive report to analyse packet capture analysis
- Detect servers not currently included in free rating rules
Commonly, third party app developers are able to provide a list of servers that are hosting their own application data, but what about advertising or data hosted from other providers (embedded YouTube videos etc), which may be dynamic and unpredictable.
If this is included in your free rating terms and conditions (i.e. all data consumed by YouTube) then you need to be sure data is categorised correctly. What if the developer changes their CDN (Content Delivery Network), or the CDN expands and adds in new hostnames / servers and you aren’t notified? Unfortunately, your customers will then be charged for data they think should be free.
Our app data usage reconciliation platform and PCAP output can help verify data information immediately, enabling you to update network rating rules in parallel with communicating updates to the app developers.
We support more than just third party apps, let us verify the free rating of your online top-up platform, government white listed information sites, or anything else that should be free rated on your network.
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Proven case studies
