How Does the Global Roaming Sim Server Work?
BluGem has automated TCG units deployed in multiple countries worldwide to provide diverse coverage of the main Telco roaming zones.
Our Roaming Managed Service is a popular option where we utilise our in-house Sim Server system to access multiple global TCG units to perform automated test calls 24/7. As with our TCG system our roaming Sim Server service includes full CDR matching and rating functionality. All our clients have to do is send us their test SIMs and we perform the agreed test call scripts and provide daily and weekly reports with immediate notifications of any issues detected. Monthly KPI management summary reports are also provided as standard.
A key differentiator of our system comes from our ability to remote access real Android Smartphone handsets in each test country to generate calls and capture all network notification messages, as the subscriber would see them in the roaming country. We can also access the CSP’s Apps and on-line Sim accounts to test the entire customer journey for full quality of experience (QoE) assurance.
The main consumer roaming products and services we validate include:
- Roaming tariff rates
- Roaming steering partners
- Customer experience tracking
- Full bundle reconciliation (in/out of bundle)
- Roaming tariff Add-ons
- Data cap thresholds
- Call credit limits
- Network notification messages