Independent Verification of Emergency Services
We help telcos to satisfy an important obligation to ensure emergency calls are correctly routed and connected to the right service responders.
There are very few tasks that communications providers are expected to perform which are as serious as connecting members of the public to police, fire and ambulance services during an emergency. BluGem can test your PSAP (Public Safety Answering Point) and provide test evidence to check key service metrics:
- PSAP connection and routing confirmation
- Call setup time and reliability
- Location ID provision
- CS / VoLTE / VoWiFi / 5G
- Domestic and roaming verification
- eSIM, physical SIMs and no SIM
- Network fallback paths tested
There are sadly cases when emergency calls have failed because a customer was roaming or the user's phone was running old software. Telcos must provide regular active testing for every possible scenario to mitigate potential failure issues. We have dedicated test capabilities all over the world and a methodical approach to devising test plans and documenting the results obtained with real world handsets.
We can offer:
- Systematic and affordable monthly test programs
- Test all emergency PSAP numbers
- Suppressed/Restricted number testing to regulated helplines and assistance services
- Confirm connectivity to emergency services while roaming
- Ensure no charges are applied for emergency/suppressed calls
- Verify "silent" digits are conveyed in countries that have a silent police call protocol
- Field testing of network disaster recovery at short notice using BluGem's Global Crowd
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